Politique d’expédition

At Novelle, we carefully prepare every order to ensure your pieces arrive safely and in excellent condition.

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you’ll receive a confirmation email with your tracking information when available.

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

● Standard Shipping: 7–15 business days

Delivery times are estimates and may occasionally be affected by customs, weather, carrier delays, or other circumstances beyond our control.

Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.

Once your order has shipped, you’ll receive a tracking number by email. Please allow 24–72 hours for tracking information to become active.

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. Any applicable charges are the responsibility of the customer.

If your order is delayed, please check your tracking information first.

If your package is marked as delivered but you haven’t received it, please contact the shipping carrier. You can also contact us for assistance.

Please make sure your shipping information is correct before completing your purchase. Novelle cannot be held responsible for orders shipped to an incorrect or incomplete address provided by the customer.

For any questions regarding your order or our shipping policy, please contact us:

Email: Novelle415@gmail.com